SIMPLE PRICING

Our team is staffed with highly educated bilingual assistants. They are trained to provide excellent customer service and many are expats themselves so they have first hand experience of what it’s like to be a foreigner in Korea. Being the intermediary between local businesses and customers has its challenges and our agents are always trying their best to be advocates for our customers.

Deposit Time into Your Account

Create an account with Wonderful and deposit 4 hours to begin using our service. 800 KRW will be deducted from your account for each minute of support. (That's around 75 cents per minute USD.) You may request to set a hard limit on time for each request to manage time and cost.

Make Your Request

Ask your bilingual assistant for support on anything (legal of course). Whether you need help ordering dinner, flowers, groceries, researching or calling local businesses, translations, planning a trip we will try our best to support.

Cancel Anytime

Pay only for the time you need, you may cancel anytime and request for a refund of your remaining balance within 3 months of the deposit time. The balance will be forfeited if not used or refunded within this time.

Friend Referral Program

Get a 25% discount on your next time deposit, for any friend you refer to Wonderful. Your friend only has to input your name as a referral when creating an account. Please message us for further details on our referral program. 

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Credit/Debit Card Processing Fees

For your convenience we accept almost all foreign credit/debit cards and use Stripe to process transactional payments so you don't have to worry about complicated Korean banking systems. We also now support Paypal, a widely used payment system, giving you more choice when it comes to making payments with us. There is an 8.5% aggregated fee to cover credit/debit card processing and currency exchange fees assessed to us.

We are a time-based service which means we do not make profit from your purchases. To avoid and minimize this fee, we recommend paying on-site when possible (like for food delivery orders) or making payments via Korean bank transfer.

Payment Methods We Support : 

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Limited time offer

15% Discount

only 680 krw

per minute for first time

customers

promo code:

Wonderful680

How Do You Calculate the Service Time

At the end of each task we will provide an itemized summary of time and costs. We strive to provide transparency and support for all your needs. You may request to set a hard limit on time for each request to manage time and cost. Our assistants are paid hourly wages and benefits commensurate to their bilingual talents and ability to provide professional service. While they may seem like miracle workers sometimes, please note our assistants cannot control the weather, how third party vendors perform, or other impossible stuff that you couldn't eventually figure out on your own.

Time Charged

  • Chatting with you about your request.

  • Researching your request on the internet.

  • Communication via phone and messaging with businesses, service providers, delivery men, and others regarding your request.

  • Drafting reports and detailed responses for your request.

  • Troubleshooting when something unexpected happens. Although we try our best to make good recommendations, we cannot guarantee 3rd party products or services.

  • Translations, interpretations, quick questions.

Time NOT Charged

  • When we are not working on your request.

  • Extended time waiting for responses from you, like if you need to say "I'll get back to you later" on something.

  • Extended time waiting for responses from businesses, service providers, delivery men, and others unless we are on hold on the phone.

  • Waiting for payments from you or others.

  • Technical difficulties that are not related to your request.

  • Explaining how our service works.

  • Fixing something we did wrong and is completely our fault.

  • Lunch breaks and when we are closed.

How much Time Do things Take?

We've been doing this for three years and have a pretty good sense of how much time things take to get done in Korea. We also know that they can often take longer than most people think. Sometimes we can't control the need for troubleshooting with businesses, vendors and delivery drivers. Sometimes our clients can be a bit indecisive or like to change their minds, this part we know you can control. We make every effort to be quick, accurate and keep you informed when things take longer than usual.

These are just rough estimates on average processing times for requests to give you an idea of what to expect. The more we work with you and similar vendors, the faster we can get which is a great benefit for clients that use us often.