Our team is staffed with highly educated bilingual assistants. They are trained to provide excellent customer service and many are expats themselves so they have first hand experience of what it’s like to be a foreigner in Korea. Being the intermediary between local businesses and customers has its challenges and our agents are always trying their best to be advocates for our customers.
Credit Card Processing Fees
For your convenience we accept almost all foreign credit cards and use Stripe to process transactional payments so you don't have to worry about complicated Korean banking systems. There is an 8.5% aggregated surcharge to cover credit card processing and currency exchange fees assessed to us.
We are a time-based service which means we do not make profit from your purchases. To avoid and minimize this fee, we recommend paying on-site when possible (like for food delivery orders) or making payments via Korean bank transfer.
Limited time offer
only 680 krw
per minute for first time
How Do You Calculate the Service Time
At the end of each task we will provide an itemized summary of time and costs. We strive to provide transparency and support for all your needs. You may request to set a hard limit on time for each request to manage time and cost. Our assistants are paid hourly wages and benefits commensurate to their bilingual talents and ability to provide professional service. While they may seem like miracle workers sometimes, please note our assistants cannot control the weather, how third party vendors perform, or other impossible stuff that you couldn't eventually figure out on your own.
Chatting with you about your request.
Researching your request on the internet.
Communication via phone and messaging with businesses, service providers, delivery men, and others regarding your request.
Drafting reports and detailed responses for your request.
Troubleshooting when something unexpected happens. Although we try our best to make good recommendations, we cannot guarantee 3rd party products or services.
Translations, interpretations, quick questions.
Time NOT Charged
When we are not working on your request.
Extended time waiting for responses from you, like if you need to say "I'll get back to you later" on something.
Extended time waiting for responses from businesses, service providers, delivery men, and others unless we are on hold on the phone.
Waiting for payments from you or others.
Technical difficulties that are not related to your request.
Explaining how our service works.
Fixing something we did wrong and is completely our fault.
Lunch breaks and when we are closed.
How much Time Do things Take?
We've been doing this for three years and have a pretty good sense of how much time things take to get done in Korea. We also know that they can often take longer than most people think. Sometimes we can't control the need for troubleshooting with businesses, vendors and delivery drivers. Sometimes our clients can be a bit indecisive or like to change their minds, this part we know you can control. We make every effort to be quick, accurate and keep you informed when things take longer than usual.
Order Flowers5 to 15 mins
Ordering Pizza2 to 10 minutes
Buy Baseball Tickets10 to 15 mins
Hire a Handyman15 to 35 mins
Hire Housekeeper20 to 35 min
Buy Concert Tickets10 to 45 mins
Buy Movie Tickets5 to 15 mins
Book a Hotel10 to 30 minutes
Dinner Reservation2 to 5 mins
Order Organic Groceries10 to 30 mins
Hire Movers30 to 45 mins
Plan a Ski Trip30 min to 2 hrs
Purchase Furniture10 to 30 min
Order a Turkey5 to 15 mins
Arrange a Delivery10 to 20 mins
These are just rough estimates on average processing times for requests to give you an idea of what to expect. The more we work with you and similar vendors, the faster we can get which is a great benefit for clients that use us often.