AUP | Wonderful

Acceptable Use Policy

 

As described in our Terms of Service, Ask Ajumma (operating under the name Wonderful) may, without prior notice, change the Services; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services. We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if, in our sole determination, you violate any provision of this Acceptable Use Policy, or for no reason.

 

By using Wonderful, you agree to this Acceptable Use Policy ("AUP") and our Terms of Service. This Acceptable Use Policy is not a legal document, but serves as a guideline to explain our current policies for acceptable use of the Service. Wonderful will update this AUP over time as our Service and community evolve. Please note that our community of users are very important to us and we will take steps to protect our Service as we see fit. Wonderful may temporarily suspend or permanently terminate your access to the Services without notice and liability for any reason, regardless of what is outlined in this AUP.

Capitalized terms that are not defined in this AUP have the meaning given them in our Terms of Service.

 

1. Be kind to Wonderful.

Wonderful will not tolerate abusive, violent, or harassing language of any kind under any circumstances. If you need additional assistance, or to express a complaint, please contact a manager at hello@gowonderfully.com.

 

2. Be lawful and be kind to others.

Wonderful will not facilitate illegal, unlawful or immoral activity or behavior, and will not be used as a platform to harass, annoy, or victimize another person.

 

3. No false information.

Please provide us with correct and accurate information.  Do not provide false information regarding, among others, your name, date of birth or other personal information, or submit a request with false or misleading information.

 

4. No threats or extortion.

Wonderful will not tolerate any threats or extortion.

 

5. No refunds unless actual cost is refunded by Third Party Provider.

Wonderful fulfills requests using a variety of third-party services. Wonderful will only refund the cost of goods or services to you if the Third Party Provider that was used offers a refund to Wonderful. Think of Wonderful like your personal assistant. If your personal assistant purchases an item for you, and the item is not to your liking, your assistant may attempt to get a refund for you from the vendor. If the vendor does not provide a refund, your assistant will not absorb the cost. Similarly, neither will Wonderful.

 

6. No refunds on Wonderful time spent, no requests for free work.

Using Wonderful is like hiring an employee. You may terminate your use at any time; however Wonderful cannot spend time on your requests for free. Similar to the employee analogy, if you ask your employee to make a correction to something they are working on, you will pay the employee for their time.

 

7. All bills are final after 72 hours of being issued.

If there are any discrepancies or errors in our billing, we must be notified within 72 hours of the bill. If you notify us within 72 hours, and we have determined it was an error or issue on our part, we will gladly credit you for that time. After 72 hours of the bill being issued, there will be no disputes or refunds for any amount of the bill.

 

8. Request refusal, cancellation, and failure.

Wonderful's vision is to make anything happen for you, as long as it is legal and possible. However, Wonderful reserves the right to refuse any request for any reason in its sole discretion. Similarly, Wonderful reserves the right to cancel any request or fail any request for any reason. By using Wonderful, you understand that this is the case.

 

Wonderful reserves the right to make unilateral modifications to this AUP at any time.

 

Wonderful reserves the right to suspend or terminate your service at any time for any reason without liability. If you violate the AUP outlined above, you may or may not receive a warning regarding the violation before your service is suspended or terminated.

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 Wonderful Business Hours: 

10 a.m. to 8 p.m. KST - Monday to Saturday

Requests received outside of these times will be handled the next business day.

©2019 by Wonderful.